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Orders are processed as soon as they are received. A confirmation e-mail is sent to inform you that your order has been processed. Upon receiving confirmation expect 2-3 weeks for delivery.
2. Why can't I receive a FREE catalog on the Catalog Request page?
Due to the rising cost of printing and shipping, catalogs will only be available online or to order in print for a small fee. To order catalogs please go to our Catalog Request page. Thank you for your understanding in this matter.
3. Can I pay for an item by check or money order?
At this time we are unable to accept paper checks. We will accept electronic checks through paypal.
4. What is your return policy?
To return a defective item for replacement please contact us at Customer Service within 45 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee and must also be returned within 45 days of purchase.
CONDITIONS
Non-defective merchandise must meet the following conditions
to qualify for return:
a. Merchandise must be in its original minimum inner pack
quantity, as shipped by Snappys. Broken quantity inner
packs are not returnable.
b. Merchandise, merchandise packaging, and inner pack must
bear no markings or be otherwise defaced or damaged.
5. What if I see something in the catalog that is not on your website?
Please contact us at Customer Service and we will create a special invoice at discount pricing just for you!
6. How can I contact you if I have more questions?
Go to our
CONTACT US page for additional inquiries.
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